GoBTC Pay — Frequently Asked Questions

A simple way to pay with Bitcoin — and for businesses to accept it — at a shop or online. You use the GoBTC Pay app; you stay in control of your Bitcoin the whole time.

No. GoBTC Pay is non-custodial — your Bitcoin stays in your own wallet. We never hold it, control it, or move it on our own.

Your wallet uses a “2-of-3” key setup: any payment needs two of three keys. You hold one — your everyday key — GoBTC Pay holds one, and a trusted independent custody provider holds the third (your recovery key). So we can never move your Bitcoin alone; if we won’t co-sign, you can still recover it using your key together with the recovery key the custody provider releases for you.

Your money is still yours, with no waiting. If we won’t co-sign, a trusted independent custody provider releases the third key so you can recover your Bitcoin using your key plus that recovery key — without us.

Keep safe backups. Keep your own key safe and backed up. The recovery key is held by a trusted custody provider, but it can’t move your Bitcoin without your key — so if you lose your key and its backups, no one, including GoBTC Pay or the custody provider, can recover your Bitcoin.

Yes. GoBTC Pay charges you nothing to pay — you pay exactly the amount shown. (Businesses pay a small 0.2% fee on their side.)

No. Once confirmed, a Bitcoin payment is final and can't be undone by anyone. Check the amount and recipient before you confirm. Refunds are arranged with the business.

To keep the service safe and lawful, we verify users and check sanctions lists. You'll provide some ID details (and a quick face scan, with your permission) when you sign up, and we may re-check occasionally.

It means the shop can accept your payment right away, so you don't wait at the till. The Bitcoin network then confirms it in the background, which can take some time. Your total never changes.

No. Bitcoin isn't a bank deposit and isn't covered by deposit insurance (FDIC, FSCS, etc.), and its value can go up or down. See the Risk Disclosure.

No. We don't sell your data. We share only what's needed to run the service and meet the law — for example, with our identity-check provider. See the Privacy Policy.

Just the GoBTC Pay app; you don't need a third-party wallet. Over time, some other Bitcoin wallets may also offer GoBTC Pay — but it works fully on its own.

The default service never holds your funds. If we ever add an optional service where funds are held, a separately licensed custodian (not GoBTC Pay) would do that, and we'd tell you and ask you to agree first.

Tap “Help” in the app or email [email protected]. If something looks wrong with your account or security, contact us right away at [email protected].

Sign up as a merchant, complete a quick business verification (KYB), and connect a wallet you control. Then accept payments by QR code, payment link, or online checkout.

Straight to your own wallet. Customer payments settle directly to a wallet you control — the funds never pass through GoBTC Pay.

A simple 0.2% per transaction, taken at the moment of settlement, so you receive the rest directly. Every fee shows in your dashboard, with a monthly statement.

You do — a refund is just a new payment you send from your wallet back to the customer. GoBTC Pay can't reverse a payment or refund for you.

No. Bitcoin payments are final, so there are no card-style chargebacks. Keep clear records and refund policies for your customers.

That depends on your business and where you operate — it's your responsibility to check. GoBTC Pay provides the tools, not legal or tax advice.

No. You hold your own key and your funds settle to your own wallet; a trusted independent custody provider holds the recovery key, and GoBTC Pay only co-signs. GoBTC Pay never takes custody.